First-time buyers and Rosemeade customers Bethany and Connor (above)

We're pleased to say that 9 out of 10 Erris Homes customers surveyed in 2019-2020 would recommend us to a friend! But what exactly makes an Erris Home so special? We asked our customers to share their honest experiences and let us know...

...Why they decided to purchase an Erris Home

"Erris Homes were smart, modern and in the ideal location. We loved the Malham, as it reminded us of my London living but with all the Yorkshire charm. Plus, the three levels work for our family life."

- Carly, Orchard Croft, Sheffield

"We were attracted to the location at first, but as soon as we saw the show home, we knew we wanted an Erris Homes new build. It has exceeded our expectations massively."

- Bethany, Rosemeade, Huddersfield

"We were attracted to Erris Homes due to their Smart Move scheme and we were made to feel welcome by the sales staff we spoke to. The family friendly ethos of the company made us feel welcomed and listened to. We like the layout of our home as it suits our family's needs."

- Matthew, Rosemeade, Huddersfield

"My partner is in the trade and he was quite against new-build homes, but we came to have a look around the show home anyway. As soon as we entered the show home we just knew - I instantly wanted it, and within ten minutes we’d reserved our new home!"

- Leanne, Victoria Mills, Leeds

Orchard Croft residents Amy and Ian (left) and Carly (right) 

...What they love about their homes

"We are very happy with the fittings within our home. They are to a very high standard and not what you would usually see with new build developments. We also love the sense of community our street has created since moving in - this is something very special and we feel very lucky to be a part of it. We really do love our new home and we’re looking forward to all the memories we’ll make here - we have even recommended Erris to two couples!"

- Jenna, Erris Homes Customer

"We are happy with all the fittings in our home and the range included as standard had a wide variety which I wasn’t expecting. We bought our home before the show home opened, so if we weren’t sure the quality was there to begin with it definitely would have influenced whether we carried on with the sale."

- Amy, Orchard Croft, Sheffield

"We liked being able to personalise our home with an almost unlimited choice of tiles, carpets, and kitchen styles. There is so much potential when buying a new home with Erris. You could go into any house on this development and no two homes will be the same – you can make your home completely your own.

"When we moved in, we said this was going to be a ten-year house, but now we’re here we know it’s our forever home. We absolutely love it!

"The specification and layout are just fabulous – it just feels homely. We know lots of people who have had nothing but trouble with their home builders, but we wouldn’t hesitate to use Erris again. Our home was affordable, and we’ve been given a truly unique service."

- Leanne, Victoria Mills, Leeds

"Every time I have people round, they comment on how well-built the house is. I have friends who are in the trade and even they can’t find anything to complain about!

"Everyone is impressed with how much attention has been paid to the little details such as making sure the corridors aren’t too narrow and investing in soundproofing. Although the train station is nearby it’s still really quiet, and I’ve never been able to hear my next-door neighbours.!"

- Lucy, Victoria Mills, Leeds

Rosemeade homeowners Juliet and Gavin (left), and Matthew and Laura (right)

..How they feel about their new home journey

"I feel Erris as a whole are very personable and try to deliver a service which is of a high standard. Our site manager has been brilliant. Very informative, friendly, and helpful."

- Jenna, Erris Homes Customer

"[We received a] more personal service and we are really happy; I have recommended [Erris Homes] to friends and I like the way [Erris] work as a smaller building company."

- Carly, Orchard Croft, Sheffield

"[We have had a] very good experience so far, always kept up to date with the building progression and the legal side. [Erris Homes have an] excellent sales team. It has been difficult times during the process due to COVID, but I feel Erris have operated as best they can and I don’t really feel that COVID affected our new build journey at all."

- Juliet, Rosemeade, Huddersfield

"Erris Homes made everything so easy, especially through a global pandemic."

- Bethany, Rosemeade, Huddersfield

"The experience has been very positive for us, we completed during the Covid-19 lockdown and the site team have been great in helping with issues and making us feel welcome. We found the process very easy and [our sales advisor was] very knowledgeable and helpful… including helping with choices and answering questions. The whole family ethos of the company seems to run from top to bottom and we have been made to feel welcome. Any issues or queries have been dealt with in an honest and professional manner."

- Matthew, Rosemeade, Huddersfield

"The process of buying a new house from Erris has been amazing! I can’t thank the team enough for ensuring we were able to move into our new home sooner than we thought. Erris have been fantastic, and they really can’t do enough for us. The customer service team are so helpful, and we feel really looked after."

- Leanne, Victoria Mills, Leeds

"I didn’t feel pressured into making any decisions and I wasn’t at any point sold a house. Other housebuilders I’d visited had been quite cold, whereas Erris let me see myself through the house and from the beginning I felt very at-ease. Even whilst making choices about tiles and carpets, I never felt rushed or forced through the process. Everything was moulded around my time schedule, and I felt very much like I could do things at my own pace."

- Lucy, Victoria Mills, Leeds

"The sales team were with us throughout the process with weekly updates which definitely put our minds at ease, especially as we reserved off-plan!"

- Lydia, Rosemeade, Huddersfield

...and their after-sales experience

"The aftercare team have been very good [and] any snagging has been addressed in time manner. The After-Sales Manager has been amazing, he’s very professional and has been able to assist with most things."

- Jenna, Erris Homes Customer

"Both the on-site management team and sales team were lovely throughout. Even now we have moved in nothing is too difficult for the team if we ever need help and assistance."

- Lydia, Rosemeade, Huddersfield

"[The] on-site management team have been excellent. Any issues or queries have been dealt with promptly."

- Bethany, Rosemeade, Huddersfield

"Fantastic. The After-Sales Manager is superb, communication is quick and concise, he is very friendly and resolves any issues ASAP."

- Juliet, Rosemeade, Huddersfield

"The on-site team are fabulous. Everyone I have interacted with from Erris has been lovely, and it does feel like a little community. Every time I walk past a builder they’re smiling and polite, and they always arrive when they’re expected. I’ve even felt comfortable enough to give my spare key to the site manager to fix little things while I’m at work. The sales team were very honest with me whilst we were making my snagging list, and nothing was hidden from me. You hear all these horror stories of first-time buyers in horrible new houses but there was nothing like that here. The Erris team have gone above and beyond with my snagging list, and my experience with the customer service team has been fantastic."

- Lucy, Victoria Mills, Leeds


Does an Erris home sound like the perfect choice for you? Find your nearest development and discover your dream home today.